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Transit Services

 
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Transit Services

Service ChangesService Changes
Bus Tracker & AlertsBus Tracker & Alerts

What is ADA Transportations?

The ADA Para-transit Service program:

  • Testing
  • Is for people who cannot use the regular MART bus for some or all of their trips
  • Is an origin to destination service for ADA eligible customers
  • Operates on the same days of the week and hours of the day in the same areas as the regular fixed route bus
  • Provides a service that is comparable in time to the regular fixed route bus
  • Is a shared ride service
  • Operates in compliance with Federal Transit Administration (FTA) regulations

The ADA Paratransit Service program is not:

  • A personal taxi service; you should expect to be traveling with other riders who are going in the same general direction as yourself
  • Available everywhere and at all times

Quick-links to MART’s ADA Program, Policies & Application:

ADA Program Description  (En Español)
ADA Application (En Español)
ADA Complaints Procedure

No-Show Policy
Other Policies
ADA Advisory Group

If you’re planning to move to a new address, please contact us first to find out if your new address is located within the ADA service area, so that your paratransit transportation can continue seamlessly.

Visitors to the MART area who represent themselves to be transportation disabled and present proof of legal residence will be presumed eligible and will receive 21 days of service during any 365-day period beginning with the first day of use.  If an individual has been certified as “ADA Paratransit Eligible” by another public entity, that certification will be honored for 21 days of service during any 365-day period beginning with the first day of use.  All visitor applications will be processed within 1 day of receipt.

What is the Americans with Disabilities Act (ADA) Complementary Para-transit Transportation?

ADA transportation is for people whose disabilities prevent them from using the regular accessible MART fixed route bus for some or all of their trips. MART determines eligibility based on functional considerations and helps determine which individuals can most benefit from ADA Para-transit service and which individuals can be best served by the regular accessible MART fixed route bus. You must apply for ADA Complementary Para-transit service and be determined eligible under the guidelines of the Americans with Disabilities Act.

Mandated ADA service area must fall within a ¾ mile area surrounding each of MART’s fixed bus routes. However MART’s ADA service has been expanded to the whole cities of Fitchburg, Leominster and Gardner. Lunenburg, Lancaster, Sterling, Westminster, Templeton, Phillipston,  Athol, Orange, and Winchendon are still restricted to the ¾ mile boundary.  ADA service is available whenever the regular MART fixed route bus is on the road, generally Monday through Saturday, with service hours varying from weekday versus Saturday. Click here to view MART bus schedules.

You do not have to live in the ADA service area to access the ADA paratransit services that MART offers. However, you must be picked up or dropped off at an address located within the ADA service area to access the service, and both ends of your trip must also fall within the ADA service area to be considered an ADA trip.

ADA Complementary Paratransit Service is a “complement” to the regular bus, which means that a trip on the paratransit service will typically take the same amount of time that it would take to make the trip on the regular
MRTA bus, including waiting times and transferring from bus to bus.

Which government agency is responsible for overseeing compliance with the ADA Act?

The Federal Transit Administration (FTA) Office of Civil Rights is responsible for civil rights compliance and monitoring to ensure non-discriminatory provision of transit services. For more information, please visit the FTA website.

Council-On-Aging (COA) Transportation

‘MART’ provides Council-On-Aging transportation services throughout our ‘MART’ member communities for elderly (60+) and disabled residents. Fare prices and schedules vary with community.  Please contact your community’s Council on Aging Department for further information or to schedule your transportation.

Ashburnham
(978) 827-5000

Athol
(978) 575-9966

Barre
(978) 355.2504

Boxborough
(978) 264-1717

Gardner
(978) 630-4067

Harvard
(978) 456-4120

Lancaster
(978) 733-1249 ex. 1106

Littleton
(978) 540-2470

Phillipston
(978) 249-6828

Shirley
(978) 425-1390

Stow
(978) 897-1880

Westminster
(978) 874-7402

Ashby
(978) 386-2424 ext. 11

Ayer
(978) 772-8260

Bolton
(978) 779-3313

Fitchburg
(978) 829-1790

Hardwick
(413) 477-6707

Hubbardston
(978) 928-1400 ex. 210

Leominster
(978) 534-7511

Lunenburg
(978) 582-4166

Royalston
(978) 249-9641

Sterling
(978) 422-3032

Templeton
(978) 894-2780

Winchendon
(978) 297-3155

MART’s Evening Service is for people who need a ride between the hours of 8:00pm and 12:00am for employment, the movies, shopping, visiting friends or family, or any other ride need.  MART Evening Service is available within Fitchburg, Leominster, Gardner, and in certain areas of Lunenburg and Westminster.  All rides are scheduled through MART, although transport may be a MART van or a taxi.  The price is $2.00 per ride.  Rides must be scheduled one business day in advance.  To schedule, please call our office, Monday through Friday, 8:30am to 4:30pm, and speak to one of our customer service representatives.

  • WHO: Anyone needing transportation.
  • WHAT: Any reason you may need a ride at night.
  • WHEN: MART Evening Service runs Monday through Saturday between the hours of 8:00pm and 12:00am. There is no service on Sundays or Holidays.  Price is $2.00 per ride.
  • WHERE: Between and within the cities of Leominster and Fitchburg, including some areas of Lunenburg, Lancaster, and Westminster, OR within the City of Gardner.
  • HOW: To schedule a ride, you must call MART at 978-345-7711, option 3, at least one business day before your trip. The office is open Monday through Friday, 8:30am until 4:30pm.

Subscription Service Guidelines

  • Service is curb to curb.  Vehicles cannot enter private driveways.
  • Subscription Service is public transportation service provided on a monthly basis.
  • Transportation is combined with other customers and riders may be on the vehicles up to 90 minutes.
  • Payment for service much be received by the 26th of each month in order for service to begin the 1st of each month.  For any payment received after the 26th, there will be a three business day delay in service.  NO EXCEPTIONS.
  • Payment is non-refundable, non-transferable, there are no credits given.
  • The vehicle has up to 20 minutes to arrive.
  • This vehicle will not wait more than 3 minutes to pick you up.

Please call 978-345-7711 ext. 3 for pricing.

MART cannot provide subscription service for children attending a school or school substitution program.

Changes and Cancellations

  • Changes are limited to four times a month and must be called in to ‘MART’ at least one day before.
  • If you do not call and cancel your pick up trip prior to arrival of the vehicle, your return ride will be automatically canceled, you will have to make other arrangements for your trip.
  • If you do not show up for your trip for two consecutive days, ‘MART’ will suspend your service (no credit will be issued). Once you contact ‘MART’ your transportation will be reinstated beginning the next business day.

Inclement Weather

‘MART’ is unable to accommodate appointment delays due to inclement weather. If you do not need service, please call to cancel.

During inclement weather ‘MART’ may have to cancel service. We will do our best to provide service. Listen to WPKZ Radio 1280AM or call ‘MART’ for updates.

We do not reimburse or credit for cancelled service due to inclement weather

Service to the Devens Area is an on-demand taxi service. This service costs $2 per ride and goes between the stops in the table and the Devens Area. It takes between 10 and 45 minutes (from the mall) to arrive at your desired stop location in Shirley, Devens or Ayer. It all depends upon where you are going and how many other riders are sharing this on-demand loop.  Rides coming back to the Fitchburg/Leominster from the Devens Area could coincide with drop-offs to those locations.

 

All loops run 7 days a week, except holidays.

 

If you need a ride to the Devens Area you must call the MART Office (978-345-7711, option 3) no later than 4:30pm the business day before.

(Call Fridays for Saturday, Sunday & Monday)

 

Standing Orders may be booked for set schedules. So, in other words, if your schedule doesn’t change, you can book all rides for the month at once.

Tell the representative where and when you will be waiting to be picked up (from the listed blue stops) and where you need to go.

Pickup times will be the same as the times listed in the schedule to the right. Please tell us if you need a return ride (and what time that is too), within the parameters above.

 

Click here for the full brochure will which show map and stops in Devens area. OnDemand Devens

 

 

The Devens Workforce Ride Program

 

Available for PDF download. 

 

MART Devens Workforce Ride Program – April 2023

 

 

Page 1

 

Page 2

MART Connects Begins Taxi and Livery Service in the Towns of Lancaster, Lunenburg, and Sterling.

 

The Montachusett Regional Transit Authority (MART) is starting a Taxi and Livery service for its member communities on July 5th, 2023, in Lancaster, Lunenburg, and Sterling called MART Connects. This ride service is funded by MassDevelopment and its purpose is to assist individuals to be transported to and from the towns of Lancaster, Lunenburg, and Sterling. The rides with this grant can be for any reason and taxis will provide the rides. Individuals must be at least eighteen (18) years old to book trips. Individuals must be a minimum of eight (8) years old to ride. Book your rides up to 20 miles from your pickup location 7 days a week from 5:30 AM – 10:00 PM.
To book rides for MART Connects call MART at 1-800-922-5636, Option 4. Rides are curb-to-curb and must be booked at least a day in advance by 2:00 PM the day before your trip. You pay over the phone with a credit or debit card with our customer service representatives who will set up a rider profile with you in MART’s system to make it simple to book future trips.
MART has met with the leadership in Lancaster, Lunenburg, and Sterling and will be doing a series of marketing efforts to promote the grant to people in these communities. The goal of MART Connects is to provide better access to transportation in rural communities that may not have significant public transportation availability and get town residents where they need to go to lead their lives.
Below is a chart providing more information about how to book rides for this new service. If you have any questions about MART Connects, please call MART’s 1-800 number and our customer service representatives will assist you. We look forward to helping Lancaster’s, Lunenburg’s, and Sterling’s residents better meet their ride needs.

 

 

MART Connects – Service

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