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Customer Service Feedback Form

Please send us your feedback via the form below. You may also call us with your feedback at 978-345-7711 option 3 or email us directly. We look forward to serving you.


MART also has an online Lost and Found Form to report Lost Items and a Title VI Discrimination Complaint Form for official allegations.


Please provide as much information below as available, particularly if this is in regards to a Complaint, Compliment, or Suggestion. The Date/Time of Incident is essential for following up with driver or service-related issues and complaints. Route number and vehicle number are also particularly helpful for follow-up.

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