Once your ADA Application has been approved, you will receive an ADA Handbook of rules and regulations for using ADA Service. You can also download the Handbook below in English or Spanish.  Large print formats are also available by contacting MART’s office at 978-345-7711 option 3.

ADA Handbook – English

ADA Handbook – en Espanol

ADA Eligible Paratransit Service is only available to transportation disabled individuals.  Service is provided by lift-equipped vans and is available in the areas that MART provides fixed route bus service.

Who Qualifies-Under the ADA regulations, there are three categories of persons who are eligible for ADA Paratransit Service:  Any individual with a disability qualifies who:

• Is unable as a result of physical or mental impairment, to get on, ride, or get off an accessible vehicle on the public transit system: or
• Needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance to get on, ride and get off an accessible vehicle, but such vehicle is not available on the route when the individual want to travel; or
• Has specific impairment-related condition including vision, hearing or impairments causing disorientation which prevents travel to or from a station or stop on the system.

Eligibility

Permanent – Individuals must complete the MART ADA Eligible Paratransit Application including medical certification of transportation.  Re-certification takes place every 48 months for individuals with a permanent disability.

Temporary – Individuals with a temporary disability may be determined eligible for a period of time as designated by their doctor but not to exceed one year.  Re-certification will take place every 12 months.

Visitors – Visitors to the MART area who represent themselves to be transportation disabled and present proof of legal residence will be presumed eligible and may receive service for 21 days.  If an individual has been certified as “ADA Paratransit Eligible” by another public entity, that certification will be honored up to 21 days.

MART has 21 days following the submission of a complete application, to process the application.  If MART has not made a determination of eligibility after 21 days, the applicant shall be treated as eligible and MART will provide service until a determination of eligibility or denial is made.