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Customer Information

MART provides regional fixed-route bus and complementary ADA service, as well as other demand-response service. Please explore the menu options of this website to get detailed information on all MART’s services. Please feel free to call 978-345-7711 with any questions regarding MART’s transit services. MART Consumers have the right to expect safe, timely, fair and equitable service to be performed. If you do not, please fill out our Customer Feedback form. Consumers also have the right to file an ADA or Discrimination Complaint as well. MART books MassHealth and other Human Service Transportation rides throughout most of the state. If you are a MassHealth/HST consumer please call 1-800-854-9928 or 1-866-834-9991 or 1-866-834-9992. Please visit hstrides.mrta.us for more information. Did you leave something on the bus or in our customer areas? Fill out a Lost & Found request form here. Buy bus passes, stored value or pay for subscription rides.

Customer Feedback

Feedback Form

Complaint

Complaint Form

MassHealth

MassHealth

Lost & Found

Lost & Found Form

Presented and Approved 2025 PTASP

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Customer Service Locations & Hours

MART Headquarters

1427R Water Street, Fitchburg, MA Hours: 8:30a.m. to 4:30p.m. Monday thru Friday. Walk-in or call 978-345-7711. Buy bus passes, stored value or pay for subscription rides Dispatch and the Answering Service are available for customer help anytime during off hours.

Gardner Facility

555 Main Street, Gardner, MA Hours: 8:00a.m. to 5:00p.m. Monday thru Friday. Walk-in or call 978-632-9980. Buy bus passes, stored value or pay for subscription rides.

Intermodal Bus Depot & Fitchburg Commuter Rail Station

100 Main Street, Fitchburg, MA Hours: 5:00a.m. to Midnight with limited access from 7:30p.m. to midnight (by rail platform only). The Ticket Agency sells commuter rail train and MART bus fares and is open between 7:00a.m. to 3:00p.m. Fixed route bus: Weekdays from 5:25 a.m. to 7:30 p.m. and Saturdays 9:00 a.m. to 7:00 p.m.

Athol Depot

573 South Street, Athol, MA Hours: 8:00a.m. to 5:00p.m. Monday thru Friday. Walk-in or call 978-575-9966. Buy bus passes or put stored value on a Charlie Card.